FAQs

HOW WE COLLECT YOUR INFORMATION

The personal information we collect can occur through various interactions you have with us but is generally supplied directly by you to a store staff member and through our Website (which may involve location tracking).

For example, the details you provide us when you place an order, open an account, subscribe to our loyalty programs, newsletter, join our mailing list, enter a competition, submit an enquiry, or provide feedback to us. Additionally, collection of your personal information can occur through the following:

• When you communicate with us directly (including in person, via telephone and social media channels such as Facebook, Instagram, X, TikTok, etc),

• When you interact with us during promotions or special events,

• If you are involved in an incident in one of our stores,

• When you post a review or leave a rating on this site or complete our surveys,

• If you attend one of our functions or events, or 

• Any other time where you may supply personal information to us.